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Terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE AND SERVICES - LUMINANCE CONSULTING

Last updated: 05/01/2026

1. SCOPE AND PURPOSE

1.1. Purpose and Identification These General Terms and Conditions of Sale and Services (hereinafter "the T&Cs") govern all contractual relations between:

  • The company LUMINANCE CONSULTING, a SAS with share capital of €20,000, registered with the Tarbes Trade and Companies Register (RCS) under number 791 576 796, whose registered office is at 1 ROUTE DE BARTRES, 65100 ADE, acting for its trade name and brand REXYLUM (hereinafter "the Seller" or "the Service Provider").
  • And any professional or consumer buyer (hereinafter "the Customer").

They set out the conditions under which SAS LUMINANCE CONSULTING supplies lighting Products under the Rexylum brand and the associated installation services.

1.2. Overall Scope (Omnichannel) These T&Cs apply to all sales and services concluded by SAS LUMINANCE CONSULTING (trade name Rexylum), whether:

  • Online: Via the website www.rexylum.com.
  • Offline: By direct sale, signature of a quote or purchase order.

1.3. Order of precedence of documents These T&Cs prevail over any other document issued by the Customer, in particular over any General Terms and Conditions of Purchase, unless otherwise agreed in writing by SAS LUMINANCE CONSULTING.

2. GENERAL PROVISIONS

2.1. Severability (Saving Clause) Should any provision of these T&Cs prove to be void or unenforceable under an applicable rule of law, it shall be deemed unwritten, without rendering the contract void or affecting the validity of the other provisions, which shall remain in full force.

2.2. No Waiver The fact that SAS LUMINANCE CONSULTING does not rely on any of the clauses at a given time shall not constitute a waiver of its right to rely on it later.

3. PRE-CONTRACTUAL INFORMATION AND PRODUCTS

3.1. Characteristics of Rexylum Products Products sold under the Rexylum brand are described precisely on the website or in the catalogues. Owing to technical developments in LED, SAS LUMINANCE CONSULTING may deliver a product with equivalent or higher performance if a supplier changes its range.

3.2. Installation Services Installation is carried out under the technical responsibility of SAS LUMINANCE CONSULTING. The Customer must ensure that its existing infrastructure is compliant before any work begins.

4. ORDERS AND FORMATION OF THE CONTRACT

4.1. Orders on Quotation (Installation / B2B) The sale is only complete after:

  1. A Quote has been drawn up by SAS LUMINANCE CONSULTING.
  2. The Quote has been returned signed by the Customer.
  3. The agreed deposit has been received.

4.2. Cancellation Any confirmed order is firm. In the event of unjustified cancellation by the Customer, any deposits paid shall be retained by SAS LUMINANCE CONSULTING as contractual compensation.

5. PRICES AND ECO-CONTRIBUTION

5.1. Prices Products and Services are supplied at the prices of SAS LUMINANCE CONSULTING in force at the time of the order.

  • Prices are stated in euros excluding VAT for professionals and including all taxes for private individuals.
  • Shipping, packaging and any travel costs for installation are specified before final confirmation.

5.2. Eco-contribution (WEEE) In accordance with the regulations, SAS LUMINANCE CONSULTING additionally invoices the eco-contribution for the disposal of waste electrical equipment. Its amount is passed on without margin and is not subject to any discount.

6. PAYMENT TERMS

6.1. Payment terms and methods Payment is made by bank transfer, bank card or any other method accepted by SAS LUMINANCE CONSULTING.

  • Online sales: Full payment on ordering.
  • Services / Projects: Unless otherwise agreed in writing, a 30% deposit is due on signature of the quote, with the balance payable on delivery or on acceptance of the work.

6.2. Late payment (Professionals) Any late payment automatically entails, without prior formal notice:

  • The application of late payment penalties (ECB rate plus 10 percentage points).
  • Payment of a fixed recovery fee of €40.
  • The immediate suspension of deliveries or of installation work in progress.

7. RETENTION OF TITLE CLAUSE

SAS LUMINANCE CONSULTING RETAINS OWNERSHIP OF THE PRODUCTS (REXYLUM BRAND) UNTIL FULL PAYMENT OF THE PRICE, PRINCIPAL AND ANCILLARY COSTS. In the event of non-payment, the company reserves the right to take back the equipment, including where it has been installed. The Customer shall not pledge or transfer ownership of the products before full payment.

8. DELIVERY AND TRANSFER OF RISK

8.1. Lead times Delivery times are stated as accurately as possible. SAS LUMINANCE CONSULTING cannot be held liable for delays caused by carriers or by its LED component suppliers.

8.2. Transfer of risk The risk of loss and damage passes on delivery of the products to the Customer or its agent. For B2B sales using a third-party carrier, risk passes as soon as the goods are handed over to the carrier.

8.3. Receipt and Reservations The Customer must check the condition of the Products on arrival.

  • Procedure: Any damage must be precisely noted on the carrier's delivery note.
  • Confirmation: Reservations must be confirmed to the carrier by registered letter within 72 hours, with a copy to SAS LUMINANCE CONSULTING (contact@rexylum.com). Failing this, no claim for transport breakage will be accepted.

9. CONDITIONS FOR WORK ON SITE (INSTALLATION)

SAS LUMINANCE CONSULTING only works on installations that comply with safety standards. The Customer must provide free access to the site and make the necessary energy (electricity) available at no cost to the service provider. Any delay due to the site being inaccessible will be invoiced to the Customer.

10. WARRANTIES AND AFTER-SALES SERVICE

10.1. Legal Warranties SAS LUMINANCE CONSULTING is bound by the legal warranty of conformity (for B2C customers) and the warranty against hidden defects (Art. 1641 of the French Civil Code).

10.2. Rexylum Commercial Warranty Rexylum-branded products benefit from a manufacturer's warranty whose duration (generally 2 to 5 years) is stated on the data sheet.

  • Scope: The warranty is limited to the replacement or repair of parts recognised as defective by our technical department.
  • Exclusions: The warranty does not apply in the event of lack of maintenance, lightning, mains overvoltage, or installation not carried out in accordance with good practice (unless the installation was carried out by SAS LUMINANCE CONSULTING).

10.3. Installation Warranty For installation work, SAS LUMINANCE CONSULTING holds the professional liability and ten-year (décennale) insurance required for its activity.

11. LIMITATION OF LIABILITY (B2B Clause)

11.1. Compensation cap In the event of proven fault by SAS LUMINANCE CONSULTING, its liability is strictly limited to the amount, excluding VAT, of the order that gave rise to the dispute.

11.2. Exclusion of indirect damage SAS LUMINANCE CONSULTING SHALL UNDER NO CIRCUMSTANCES BE HELD LIABLE FOR INDIRECT OR INTANGIBLE DAMAGE suffered by the professional Customer, such as:

  • Loss of turnover or profits.
  • Operating loss or production stoppage.
  • Damage to reputation or loss of customers. The Customer waives any recourse against the Seller and its insurers for these categories of damage.

12. RIGHT OF WITHDRAWAL (Consumer Customers only)

12.1. Period In accordance with Article L221-18 of the French Consumer Code, the private Customer has 14 days to withdraw after receiving the equipment.

12.2. Return procedure Products must be returned in their original packaging, complete and in perfect condition. Return costs are borne solely by the Customer. No return will be accepted for products already installed or fixed, as they can no longer be resold as new.

12.3. No B2B withdrawal The right of withdrawal does not apply to contracts concluded between professionals. Any order confirmed by a professional Customer is firm and final.

13. FORCE MAJEURE

SAS LUMINANCE CONSULTING cannot be held liable if the performance of its obligations is delayed or prevented by an event of force majeure (shortage of LED components, carrier strikes, severe weather, fire, etc.).

14. INTELLECTUAL PROPERTY

14.1. Rights to the brand and content The Rexylum brand, together with all logos, texts, photos, data sheets and illuminance studies on the website or in the catalogues, are the exclusive property of SAS LUMINANCE CONSULTING or its partners. Any reproduction or use without prior written consent is strictly prohibited.

14.2. Technical studies Project plans and studies produced by SAS LUMINANCE CONSULTING remain its property. They may not be used by the Customer to obtain competing offers or to have the work carried out by a third party without express authorisation.

15. PERSONAL DATA PROTECTION (GDPR)

15.1. Data processing SAS LUMINANCE CONSULTING collects only the data strictly necessary for processing orders, delivery and invoicing. This data is retained in accordance with the legal retention periods for commercial documents.

15.2. Customer rights The Customer has the right to access, rectify and delete their personal data. To exercise this right, they may send an email to: contact@rexylum.com.

16. MEDIATION AND DISPUTE RESOLUTION

16.1. Prior complaint In the event of a dispute, the Customer undertakes first to contact SAS LUMINANCE CONSULTING in writing in an attempt to reach an amicable settlement.

16.2. Mediation (B2C) The consumer (private) Customer may, after an unsuccessful written complaint, refer the matter free of charge to an approved consumer mediator.

16.3. Competent jurisdiction (B2B) FOR ANY DISPUTE ARISING BETWEEN SAS LUMINANCE CONSULTING AND A PROFESSIONAL CUSTOMER, EXCLUSIVE JURISDICTION IS GRANTED TO THE COMMERCIAL COURT OF THE REGISTERED OFFICE OF SAS LUMINANCE CONSULTING, even in the event of multiple defendants or third-party claims.

17. GOVERNING LAW

These T&Cs are governed exclusively by French Law. In the event of a dispute, only the French version of these terms is authoritative.